Support & Help
Get help with using Notarra and find answers to common questions
Frequently Asked Questions
How does voice recognition work?
Notarra uses OpenAI's Whisper technology to transcribe your voice with high accuracy. Simply tap the microphone button and speak naturally - the app will convert your speech to text and organize it automatically.
How does AI categorization work?
Our AI analyzes your spoken content and automatically sorts notes into categories: Personal, Work, Study, Ideas, and Resources. It also extracts titles, tags, importance levels, and due dates from your speech.
Can I move notes on the Mind Canvas?
Yes! Enable edit mode using the toggle in the top-right corner. You can then drag and drop notes and categories to reorganize your mind map visually.
How do I mark notes as complete?
Tap any note to open its details, then tap the completion button. You can also use the quick completion button that appears on notes in the canvas view.
Is my data secure?
Yes, all your notes are stored securely using Supabase with row-level security. Your data is encrypted and only accessible to you through your authenticated account.
Can I export my notes?
Currently, notes are stored in the cloud and synced across your devices. Export functionality is planned for a future update.
Troubleshooting
Voice Recording Issues
- Check microphone permissions in device settings
- Ensure you have a stable internet connection
- Try recording in a quieter environment
- Speak clearly and at normal volume
Canvas Performance
- Close other apps to free up memory
- Restart the app if gestures feel sluggish
- Large numbers of notes may affect performance
- Try zooming out if the canvas feels slow
Sync Issues
- Check your internet connection
- Make sure you're signed in to your account
- Force close and reopen the app
- Notes should sync automatically when online
AI Categorization
- Speak clearly and use specific keywords
- You can manually edit categories after creation
- Try being more descriptive about context
- The AI improves with more detailed speech
Contact Support
Email Support
Get help with technical issues, feature requests, or general questions about using Notarra.
Send EmailFeedback
Share your thoughts, suggestions, or report bugs directly through the app's feedback feature.
Send FeedbackSystem Requirements
Device Requirements
Android: Android 6.0 (API level 23) or higher
iOS: iOS 13.0 or higher
Storage: At least 100MB free space
Network: Internet connection required for voice transcription and sync
Permissions: Microphone access for voice recording